Refund & Return Policy
Thirty days. If your cat wins, you get your money back.
Your cat refuses to wear it
Email help@decshop.us within 30 days of delivery and we'll refund you in full. Keep the costume — we're not going to make you post a cat costume back to China over $30.
We'd rather lose one sale than argue with you about your own cat.
It arrived damaged, faulty or wrong
Send us one photo within 30 days. We'll send a replacement free or refund you — your choice. No return needed.
It arrived after Halloween
If you ordered by October 15 and it landed after October 31, email us. Full refund, and you keep it for next year.
You changed your mind
Send it back within 30 days, unworn and in its original packaging, and we'll refund the full purchase price. Email us first and we'll give you the return address.
Return postage on a change-of-mind return is yours. Everything else on this page is on us.
What we can't refund
- Items returned more than 30 days after delivery
- Items returned worn, washed, cut or altered
- Orders delivered as instructed to an address you entered incorrectly
How long refunds take
We approve and send refunds within 2 business days. Your bank then takes its own time — usually 5 to 10 business days — to put it back on your card. That last part is between you and your bank; we can't speed it up, but we can send you proof it was sent.
Cancelling
Email us within 2 hours of ordering and we'll cancel and refund immediately. After that it's usually already packed.
Before you open a dispute
If something has gone wrong, email us first. A real person reads it, usually the same day, and we can almost always fix it faster than your bank can. A chargeback takes weeks. We take hours.
+1 (917) 845-9687
Registered office: 20 Wenlock Road, London N1 7GU, United Kingdom.