Shipping policy

Shipping Policy

Every order ships free, with tracking, to addresses in the United States.

Where it ships from

Our costumes are made and dispatched from our fulfilment partner in Shenzhen, China. We say that plainly because you deserve to know before you order, not after.

Processing

Orders are packed and handed to the carrier within 1 business day. Orders placed on a weekend go out the next business day.

Delivery

6–10 business days after dispatch.

You'll get a tracking link by email the moment the parcel leaves us, and it updates all the way to your door — including the US customs step, which is usually the slowest part.

Delivery windows are estimates, not guarantees. Carrier backlogs, customs and weather are outside our control — but they are not outside our concern. If tracking hasn't moved in 3 days, email help@decshop.us and we'll chase it ourselves.

Halloween

Order by October 15 to have it before October 31.

We keep taking Halloween orders until October 20. After the 15th we'll still ship as fast as we can, but we won't promise it lands in time — we'd rather tell you now than apologise on November 1st.

If a Halloween order arrives after October 31, email us and we'll refund you in full. You keep the costume for next year.

Shipping cost

Free on every order. No minimum, no surprise fee at checkout.

Customs and duties

We ship US orders duty-paid. There is nothing extra to pay on delivery.

Wrong address

We ship to the address entered at checkout. Spot a mistake? Email us within 2 hours of ordering and we'll fix it before dispatch. Once it's gone we can't redirect it.

Lost or damaged

If tracking says delivered and it isn't there, wait 24 hours — carriers sometimes scan early — then email us. If it's genuinely lost, or it arrives damaged, we replace it free. No return needed.